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Privacy Policy

CAPLAN DEBT SOLUTIONS
Your privacy is important to Caplan Debt Solutions. This statement describes our privacy practices for our website (www.caplandebtsolutions.ca) and office personnel including what type of information is gathered and tracked, how the information is used, and with whom the information may be shared. We are committed to protecting the privacy of our clients, associates and visitors.

We conform with the General Data Protection Regulation set forth by the European Economic Area for our visitors who are covered by that regulation. In addition, we comply, as required to various privacy laws in Canada, covered below.

This privacy policy applies to visitors to our site who view only publicly available information, as well as customers who engage with us around our service offerings, free or paid. By visiting our site or engaging with us around our service offerings, free or paid, you agree to the terms of this privacy policy.

YOUR PERSONAL INFORMATION
Caplan Debt Solutions is the sole owner of the information collected on our website or via our office personnel. You can visit www.caplandebtsolutions.ca without telling us who you are and without revealing any personally identifiable information about yourself. However, to send us a message via the contact form, you may have to provide us personal information such as your name and e-mail address. We use this information to contact visitors about services for which they have expressed interest or may be interested in the future.

HOW INFORMATION IS COLLECTED, & OUR MAILING LIST
Contact Form/Email: If you send us a message via our website contact forms, we require you to enter your first name and email address so that we can respond to your inquiry. If you send us an email directly (not through our web form) we will capture any information that you give to us in your email so that we can better answer your inquiry. If you give us explicit permission via the webform checkbox or through our ongoing correspondence, your contact information will be included in our future mailing list so that you will be aware of material that may interest you.

Calling our Office: When contacting our office, you may provide us with your personal information so that we can send you the information you request or answer your inquiry.

General Mailing List: We use a third-party provider, Mailchimp.com, to deliver transactional emails and a newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy statement. You can unsubscribe from general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

HOW INFORMATION IS USED
Any information that you provide us via our website or to our office may be used to provide you with the services that you’ve requested from us including answering your inquiry, and also keeping you informed of future offerings via our mailing list. After your initial inquiry, we may contact you again via email, phone, fax, text or postal mail depending on what information you provided.

YOUR RIGHTS TO ACCESS / REMOVE / CHANGE YOUR INFORMATION
Under the General Data Protection Regulation (GDPR), you have the following rights to your personal data:
• to access/view your information
• to rectify/amend your information
• to the portability of your information
• to withdraw consent of our use of your information
• to ask us to delete/erase your information
• to restrict/object our processing of your information
• to complain to a supervisory authority

Access / View / Change / Amend / Port your Information

You have the right, at any time for any reason, to view the information that we store about you. We will gladly tell you what information we keep in our records, and you can ask us to change or amend any of that information. Upon request, we can send you a file, such as an excel spreadsheet, with the information we have about you. We also appreciate any updates to your contact information such as a change in your mailing address or email address. You can provide us with your updated information by using the appropriate link on the emails you receive, or by calling or postal mailing our office with the update. To access your information, contact us at info@caplandebtsolutions.ca or 204-500-0188.

Withdraw Your Consent to Receive Emails or Calls

To be removed from our marketing emails, you can do this by using the Unsubscribe link in emails that you receive. You may also send an email to info@caplandebtsolutions.ca asking to be removed along with the exact email address you wish to have removed. You may also call or postal mail our office with the request. If you have made an inquiry with us, you may not be completely deleted from our records unless you specifically request that we delete that information as well; doing so may mean that we cannot fulfill on delivery of services. We take all removal requests seriously. You may need to be removed from more than one database, and any oversight or delay is purely unintentional and will be corrected.

Delete / Erase Your Information Completely

You may request at any time the deletion of all the information that we may have for you. We take all removal requests seriously. You may need to be removed from more than one database, and any oversight or delay is purely unintentional and will be corrected.

Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our records and/or previous instructions you may have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new record.

To request deletion of your personal information, contact us at info@caplandebtsolutions.ca or 604-500-0188 using the email address we hold for you or otherwise proving your identity.

Restrict / Object / Complain of Our Use of Your Information

At any time, you want us to keep your information but do not want us to use it, you may inform us of the request along with exactly how you do or do not want your data used. If you consider that our processing of your personal information infringes upon data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection.

COOKIE POLICY
We use cookies to offer you a better browsing experience, analyze aggregate site traffic, and for online marketing purposes as outlined below.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find extensive general information about cookies at www.allaboutcookies.org.

Cookies for Website Traffic Information (Google Analytics)

Like most websites, we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to discover patterns such as the number of visitors to the various parts of the site. Some information collected includes internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is only processed in a way which does not identify anyone personally. We use this information to try to better understand visitor preferences. None of your personal or specifically identifiable information is used or stored.

Cookies for Marketing Purposes

Should we use online advertising through Google ads, Google uses a cookie to track the success of our advertisement. Likewise, we use a Facebook pixel to help us track the success of an advertisement on Facebook.

YouTube Cookies

On our website, we may embed videos from our official YouTube channel. YouTube may set cookies on your computer once you click on the YouTube video player, to keep track of number of views, and where you may stop in the video so you can come back to the same place next time.

Disabling Cookies

You may disable cookies through your web browser settings at any time if you do not wish for information to be collected about how you use our website. More detailed information about how to manage cookies can be found at your browser’s website, or by clicking on ‘settings’ in your browser.

SECURITY
Our website takes every precaution to protect our users’ information. While on our website, you should notice the locked padlock icon in the address of your web browser, this means that you are browsing over an encrypted connection, where communications between browser and web server are encrypted. This type of connection is designed to prevent anyone from reading or modifying the data you exchange with the website. If you do not see the locked icon, please notify us immediately.

THOSE WE TRUST WITH YOUR INFORMATION
We do not sell, distribute or share your personal information with third parties of any kind without your permission.

LINKS TO OTHER WEB SITES
Our website contains links to other websites and government agencies. Although we link only to people and organizations we believe are trustworthy, Caplan Debt Solutions is not responsible for the privacy practices or the content of other websites. Please be aware of when you are leaving our website and review the privacy practices of the other websites.

“DO NOT TRACK” TECHNOLOGY
Newer web browsers have a “Do Not Track” preference that transmits a “Do Not Track” message to a websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track” signals.

NOTIFICATION OF CHANGES
This privacy statement was last updated on January 8, 2020. Please visit this page from time to time and check for any updates. If there is a major change that affects how we use your personal information, you will be notified via email and be given the choice to allow us to use your information in the new manner.

QUESTIONS REGARDING THIS PRIVACY STATEMENT
Questions regarding this statement should be directed to info@caplandebtsolutions.ca or
Caplan Debt Solutions
RE: Privacy Policy
1151 Portage Ave
Winnipeg MB, R3G 0S9
Phone: 204-500-0188